At Raul Trails, we are dedicated to delivering your Camping Gear, Fishing Gear, and Luggage safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
1. Global Shipping
Raul Trails operates worldwide. We partner with reliable courier and logistics providers to ensure timely delivery of all orders to our customers, regardless of location.
2. Order Processing Time
All orders are processed within 2–4 business days after confirmation. During peak seasons, holidays, or sales events, processing times may be slightly extended. You will receive an email confirmation once your order has been processed and dispatched.
3. Payment Method
Raul Trails offers Cash on Delivery (COD) as the only payment method. You will pay for your order upon receiving your shipment. Please ensure someone is available at the delivery address to receive and pay for the order.
4. Shipping Time
Estimated delivery times vary depending on your location:
- Domestic deliveries: 5–8 business days
- International deliveries: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, local postal delays, or unforeseen circumstances.
5. Shipping Confirmation and Tracking
Once your order is shipped, you will receive a confirmation email with your tracking information. You can use this tracking number to monitor the delivery status of your package.
6. Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Delivery Issues
If your package is delayed, missing, or arrives damaged, please contact us immediately at [email protected]. We will assist in resolving the issue promptly with our shipping partners.
8. Incorrect Address
Please ensure that your shipping address is accurate when placing your order. Raul Trails is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
9. Undeliverable Orders
If an order is undeliverable due to refusal of delivery, non-payment upon delivery, or incorrect address details, it will be returned to us. Customers may be responsible for reshipping costs.
10. Contact Us
If you have any questions or concerns regarding shipping, delivery times, or tracking, please reach out to our support team at:
Email: [email protected]